Order cancellation policy

When you can cancel

Cancellation requests should be submitted as soon as possible after placing an order. We can usually cancel an order before it has been processed or shipped.

How to request a cancellation

Contact us with your order number and the reason for your request. Our team will confirm whether the order can be cancelled.

After shipment

If your order has already been shipped, it may not be possible to cancel it. In that case, please review our return or exchange terms for the next available option.

Refunds

Approved cancellations will be refunded to the original payment method. Processing times may vary depending on your payment provider.

Contact us

Please contact our customer support team if you need help with a cancellation request.